Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

Welcome to Freonix Refrigeration Supply (“we,” “our,” “us,” or “Freonix”). We respect your privacy and are committed to protecting the personal information you share with us through our website at freonix.shop (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products from our catalog, or communicate with our customer service team. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you browse or interact with our store.

A. Personal Information You Provide Directly:

  • Account & Contact Information: Name, business name, email address, phone number, billing address, and shipping address.
  • Order & Transaction Data: Products purchased, order totals, order history, and delivery instructions.
  • Payment Information: Credit card, debit card, or payment details. (Note: All payment processing is securely handled directly by our PCI-DSS compliant third-party payment gateways such as Stripe or PayPal. We never store full credit card numbers on our servers.)
  • Customer Communications: Inquiries, feedback, support requests, or certification details submitted via contact forms or email.

B. Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, referral URLs, and interactions on the Site.
  • Cookies & Tracking Technologies: Small data files stored on your device to remember cart items, optimize page loading, and analyze traffic patterns.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Processing, fulfilling, and shipping your product orders.
  • Providing real-time tracking numbers and delivery notifications.
  • Processing transactions and preventing fraudulent chargebacks or unauthorized activities.
  • Responding to customer support requests and technical inquiries.
  • Complying with applicable federal, state, and hazardous material shipping regulations.
  • Improving our website performance, catalog navigation, and overall user experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted third-party service providers essential for operating our business:

  • Shipping & Freight Carriers: Certified ground logistics carriers and HAZMAT transport providers to deliver your cylinders.
  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, Shop Pay) for transaction processing and verification.
  • Hosting & Security Providers: Website infrastructure, firewall, and hosting providers that keep our website secure.
  • Legal & Regulatory Compliance: We may disclose information if required by law, court order, subpoena, or governmental regulations.

4. Cookies & Web Analytics

Our Site utilizes cookies and similar tracking technologies to enhance your browsing experience, remember products in your shopping cart, and evaluate site analytics. You can manage or disable cookies through your browser settings; however, disabling cookies may limit certain e-commerce functions (such as cart persistence and checkout).

5. Data Security

We employ commercial-grade physical, technical, and administrative security measures to protect your personal information. Our website utilizes 256-bit Secure Sockets Layer (SSL) encryption for all browsing sessions and checkout transmissions. While we take every reasonable precaution, no method of transmission over the Internet is 100% immune from security risks.

6. Your Privacy Rights

Depending on your location (including rights under GDPR, CCPA/CPRA, or applicable US state laws), you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or updating of inaccurate personal information.
  • Request deletion of your personal data, subject to legal recordkeeping obligations.
  • Opt out of any marketing or promotional communications at any time.

To exercise any of these rights, please contact us at contact@freonix.shop.

7. Children’s Privacy

Our Site and products are intended solely for adults and certified professionals aged 18 and older. We do not knowingly collect or solicit personal information from individuals under the age of 18.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site following the posting of changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: