Refund & Return Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

At Freonix Refrigeration Supply (“Freonix,” “we,” “us,” or “our”), customer satisfaction and product safety are our highest priorities. We stand behind the quality and 99.9% virgin purity of every refrigerant cylinder we supply.

This Refund & Return Policy outlines our guidelines for returns, replacements, cancellations, and refunds for purchases made through freonix.shop.

1. 30-Day Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered by the freight carrier.

2. Return Eligibility Requirements

Due to safety, environmental, and hazardous material (HAZMAT) transport regulations, returned items must satisfy all of the following conditions:

  • Factory-Sealed: The cylinder must be 100% unopened, unused, and in its original condition.
  • Intact Safety Seals: All tamper-evident valve caps, plastic shrink wraps, and factory seals must be completely intact and undamaged.
  • Original Packaging: The item must be securely packaged in its original manufacturer box with all warning labels, specification inserts, and protective inserts.
  • Proof of Purchase: You must provide your Freonix order number or receipt confirmation.

3. Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns or issue refunds for:

  • Any cylinder with broken, punctured, or removed factory valve seals.
  • Partially used, connected, recovered, or discharged cylinders.
  • Items returned without prior Return Merchandise Authorization (RMA).
  • Items requested for return past the 30-day delivery window.

4. Damaged, Defective, or Incorrect Items

We inspect and securely package all cylinders prior to dispatch. However, if your order arrives damaged, defective, or incorrect:

  1. Inspect your shipment immediately upon arrival.
  2. Contact us within 48 hours of delivery at contact@freonix.shop.
  3. Include your Order Number and clear photos/videos showing the damaged box, cylinder, valve seal, and shipping label.

Once verified, we will immediately arrange a free replacement shipment or issue a 100% full refund at no additional cost to you.

5. Order Cancellations

  • Before Dispatch: You may cancel your order for a 100% full refund at any time before your shipment is dispatched from our warehouse. Please email us immediately with your order number.
  • After Dispatch: Once tracking has been generated and the carrier has collected the shipment, the order cannot be canceled mid-transit and must be processed under our standard return procedure upon delivery.

6. How to Initiate a Return (Step-by-Step)

  1. Request an RMA: Email us at contact@freonix.shop with your order number, reason for return, and photos confirming all factory valve seals are intact.
  2. Receive Instructions: Our support team will review your request and provide a Return Merchandise Authorization (RMA) number and designated return facility address.
  3. Package & Ship: Carefully pack the cylinder in its original protective carton and dispatch via a certified ground carrier. (Please note: Customers are responsible for return ground freight shipping costs unless the return is due to our error or product defect.)

7. Refund Processing & Timelines

  • Inspection: Once your return arrives at our fulfillment facility, our technicians inspect the cylinder and valve seals within 2 business days.
  • Approval & Credit: Upon approval, your refund will be processed immediately back to your original payment method (Credit Card, Debit Card, PayPal, or Shop Pay).
  • Bank Posting: Most financial institutions credit the funds to your account within 3 to 7 business days depending on your bank or credit card issuer.

8. Contact Our Support Team

If you have any questions regarding returns, exchanges, or refunds, please reach out to us: